Support

Need help with Starfall, your account, or a purchase?

Email support@starfallgame.app. Include your app version, Mac model, macOS version, and a short description of what happened. A screenshot can help. Never send passwords, sign-in codes, recovery codes, or payment-card details.

Sign-in and account help

Use Manage account for your Starfall login and security settings. If you forgot your Starfall password, request a reset. Game Center sign-in uses the Apple account configured on your Mac.

If a verification message is missing, check your spam folder and confirm the email address you entered. Return to the game after verifying your address.

Connection or gameplay problems

Starfall needs an internet connection for account and multiplayer features. Install the latest App Store update and restart the game. For a repeatable problem, tell us the area, what you were doing, and whether you were playing alone or in a party.

Purchases

Apple handles App Store payments. If a completed purchase has not appeared, reopen Starfall using the same Starfall and Apple accounts. Contact us with the product name, approximate purchase time, and Apple transaction or order reference. Please hide unrelated purchases and billing details.

For an Apple refund request, visit reportaproblem.apple.com. Apple determines refund eligibility.

Privacy requests

In app versions with account deletion, choose Change character from the menu, then Delete account on character selection. Confirm only if you want to permanently remove every traveler, progress, friends, and linked Starfall login. Items and unused Credits cannot be recovered. Your Apple or other platform account is not deleted. Required transaction records are retained.

For access, correction, other deletion requests, or help with an older app, contact support@starfallgame.app. We may ask you to verify ownership before changing account data. See the privacy policy for how Starfall handles information.